Locations now open!

Serving the Mahoning Valley of Ohio with in-person locations and telehealth services.

Types of services:

Individual and family therapy, counseling, support groups, medication management, addiction services, and more.

OHIO

Frequently Asked Questions

What services does Natura Behavioral Health offer?

We offer a range of mental health services, including therapy (individual, group and family), psychiatric evaluations and medication management, counseling, and support groups. Our goal is to provide comprehensive care tailored to your specific needs.

What types of therapists and counselors do you have on staff?

Our team includes licensed psychiatric nurse practiioners and mental health counselors with expertise in various specialities such as anxiety, depression, trauma and more. You can read more about our team here.

How long does a therapy session typically last?

Therapy sessions usually last around 45-60 minutes, but the duration can vary depending on your specific treatment plan and the therapist’s recommendations.

How often should I attend therapy sessions?

The frequency of therapy sessions depends on your individual needs and treatment plan. Initially, sessions may be weekly, and then they may decrease in frequency as you make progress.

What can I expect from my first therapy session?

Your first session will involve an initial assessment where the therapist will gather information about your concerns, goals, and background. It’s also an opportunity for you to get to know your therapist and discuss what you hope to achieve in therapy.

How can I manage my patient account or make payments?

The MYIO Patient Portal allows you to easily manage intake paperwork, online payments, messaging, and upcoming appointments. Connect here, or download the MYIO mobile app on the Apple App Store or Google Play.

How do I schedule an appointment?

You can schedule or reschedule an appointment by calling our office at 330-798-0491. If you are a new client, you can also fill out our online appointment request form here. Our friendly staff will assist you in finding the right provider and time slot for your needs.

Is my information kept confidential?

Yes, your privacy is of the utmost importance to us. We strictly adhere to all confidentiality and HIPAA regulations. Your personal information and sessions are kept confidential unless you provide written consent for us to share it with specific individuals or entities.

Do you accept insurance?

Yes, we accept most major insurance plans. Our qualified team of billing specialists will assist you in verifying coverage and eligibility for services, should you need assistance. We also offer self-pay options for those without insurance coverage. If you have other billing questions, call 980-342-2090.

What age groups do you work with?

We provide services to individuals of all ages, from children and adolescents to adults and seniors. Our team has experience working with diverse age groups.

Do you offer telehealth (online) sessions?

Yes, we offer telehealth sessions for clients who prefer to receive therapy remotely. We use secure and confidential video conferencing platforms to ensure your privacy and convenience.

Who can I contact for emergencies?

In case of a mental health emergency, please call 911 or go to your nearest emergency room. Other crisis hotlines are listed below:

National Crisis Line – Call (800) 273-8255 or Dial 988
Ohio CareLine – Call (800) 720-9616
Help Network – Call 211 or Text 4HOPE to 741741
The Trevor Project – Call (866) 488-7386 or Text “Trevor” to (202) 304-1200
Trans Lifeline – Call (877) 565-8860

Client Rights

As a client, these are your rights and responsibilities. You do not need these for your initial appointment.

Client Rights and Responsibilities

HIPAA and Client Rights

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